The Nitty Gritty
Delivery Policy
At this time, Ivy Lane Flowers only offers delivery within 10 miles of Watkins Glen, NY. We are a new shop and we appreciate your understanding as we establish ourselves. However, we can accommodate special delivery requests made two weeks ahead of delivery time. Please call or email to set something up today!
Return & Refund Policy
We take pride in the quality of our products and services. If, however, you are not entirely satisfied with your purchase, please contact us within 24 hours of receiving your order to request a replacement arrangement. Please note that we cannot accept returns for custom-made floral arrangements. For more information about our return and refund policy, please contact us.
Vase Return Program
We are all about recycling and re-using here at Ivy Lane Flowers. Do you have a box in the basement filled with vases? Need to clear out some vases from your cabinets? Ivy Lane will gladly take them off your hands. In return, you can receive 10% off your next order. For more information about our recycled vase policy, please contact us.